Refund & Cancellation Policy

1. Overview

TotallyShare is a subscription-based social media management platform.

All payments and subscription transactions on TotallyShare are processed by Paddle.com, which acts as the Merchant of Record.

This policy explains how subscription cancellations and refund requests are handled.

2. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on your initial subscription purchase.

If you are not satisfied with TotallyShare, you may request a refund within 14 calendar days of your initial payment.

To request a refund:

• Contact our support team at support@totallyshare.com.
• Include the email address associated with your TotallyShare account.
• Include your order or transaction reference if available.
• Briefly explain the reason for your request.

We will review eligible requests and coordinate approved refunds through Paddle.

This guarantee does not limit any additional refund or withdrawal rights you may have under applicable consumer protection laws.

3. Subscription Renewals

Subscriptions automatically renew at the end of each billing period unless canceled before the next renewal.

Refunds for renewal payments are not automatically guaranteed under our 14-day initial-purchase guarantee.

However, renewal refund requests may be considered individually, and applicable statutory withdrawal and consumer protection rights will always be respected.

4. How to Cancel Your Subscription

You may cancel your subscription at any time.

To cancel:

1. Access your TotallyShare account.
2. Select the relevant subscription.
3. Choose the cancellation option and follow the instructions.

You may also contact us at support@totallyshare.com for assistance.

Cancellation takes effect at the end of the current paid billing period unless otherwise required by law or confirmed by Paddle.

After cancellation:

• No further recurring subscription payments should be collected.
• You can generally continue using your subscription until the current billing period ends.
• Your account may move to a free plan or lose access to paid features when the subscription expires.

5. Technical Issues and Service Problems

If you experience a technical issue that prevents you from using a material feature included in your subscription:

1. Contact our support team.
2. Describe the problem and provide relevant screenshots or error details.
3. Allow us a reasonable opportunity to investigate and resolve the issue.

If a material defect cannot reasonably be resolved, we will consider an appropriate remedy, including a refund where required by applicable law or this policy.

6. Refund Processing

Approved refunds are processed through Paddle.com.

Refunds are generally returned to the original payment method where possible.

The time required for the refund to appear in your account depends on your payment provider and financial institution.

We do not issue separate direct payments to customers for transactions processed through Paddle.

7. Non-Refundable Circumstances

Except where required by applicable law or covered by our 14-day guarantee, refunds may not be available for:

• Subscription periods that have already been used.
• Requests submitted outside the applicable refund period.
• Dissatisfaction resulting solely from a change in personal preference after the guarantee period.
• Accounts suspended or terminated due to serious violations of our Terms of Service.

This section does not exclude refunds for qualifying technical defects, incorrect charges, or statutory consumer rights.

8. Chargebacks and Payment Disputes

If you have a billing concern, please contact us or Paddle before initiating a chargeback where possible.

We will make reasonable efforts to investigate billing issues and resolve legitimate disputes.

Nothing in this section limits your legal rights to dispute unauthorized or incorrect payments.

9. Paddle Customer Support

Paddle.com is the Merchant of Record for transactions made through TotallyShare.

For payment-related questions, refund requests, receipts, or subscription management, you may also visit:

https://paddle.net

Paddle's applicable Buyer Terms and Refund Policy continue to apply to transactions processed through Paddle.

10. Contact Us

For questions about cancellations or refunds:

TotallyShare
Website: https://totallyshare.com
Email: support@totallyshare.com